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HOTP Token

Operational Console Users

Physical HMAC-Based One-Time Password - HOTP - token is a way to verify a user's identity using a code generated, similar to a virtual HOTP token, but in the physical device. If the user has enrolled this token, when asked to enter the one-time-password (O...

TOTP Token

Operational Console Users

Physical Time-Based One-Time Password - TOTP - token is a way to verify a user's identity using a code generated, similar to virtual TOTP tokens, but in the physical device. If the user has enrolled this token, when asked to enter the one-time password (OT...

Contacts

Operational Console Users

The Contacts tab displays the user's contact details uploaded during the enrollment process or on the Selfservice/Account/Contact Details page. Some data may be obscured - these are user fields configured as sensitive. The scope of contact details is defined o...

Documents

Operational Console Users

The Documents is a tab that displays the user's documents uploaded via the Account section of Selfservice where the user can upload documents required for registration to the system, or required for further work in the application or other systems. Available ...

Groups & Privileges

Operational Console Users

The Groups & privileges tab displays a list of groups that the user is a member of. Also, the operator can display relevant privileges for every group. Use Case Operators can view and modify the groups a user belongs to and their associated privileges, f...

HW Tokens

Operational Console Devices

The HW tokens are the part of the application that exclusively serves the needs of management of HW (physical) tokens for each tenant. Available actions for users with appropriate privileges: Unassign token Unassign the token from the ...

vSEC Devices

Operational Console Devices

The vSEC devices is the part of the application that exclusively serves the needs of the management of vSEC cards. Available actions for users with appropriate privileges: List of vSEC Devices   Displays a list of vSEC devices (the list is ...

vSEC Cards

Operational Console Devices

The vSEC cards is the part of the application that exclusively serves the needs of management of vSEC cards. Available actions for user with appropriate privileges: List of vSEC cards Displays a list of vSEC cards (the list is not avai...

AAD Management General Information

Operational Console

The AAD Management is part of the application that covers the features related to the Hello for Business application. The AAD Management contains the following parts: The Users tab - the list of users from configured resource The Devices tab - the list o...

Audit Logs

Operational Console Logs

The Audit logs are the part of the Operational console that displays audit logs for all applications from the MAYI ID apps family: Redhat SSO - KC - first login page MAYI ID - SFW - application for authentication users with QR or OTP procedures Selfserv...

Operators Hub

Operational Console

Features for users [] Add new user Do you need to create or invite a new user? You can create new users even in LDAP or just invite a user who already is registered in LDAP. [] Complete enrollment Do you need to complete started a...

My Invitations

Selfservice

the My Invitations page contains a list of recruitment invitations that have been sent. The Invite new user feature allows a user with specific permissions to invite a selected user to the MAYI ID system under the same tenant. The invitation is a two-step pr...

My Requests

Selfservice

The My Requests page contains a list of requests for approval that were created based on the user's actions. They provide an overview of how actions that fall into the category of approved that the user has entered are being approved. On the page, the user h...

My Approvals

Selfservice

The My Approvals page contains a list of requests that require users' approval - the page is visible to any user who has the appropriate rights assigned. There are controls on the page that allow the user to approve or reject the request. When approved, the ...

Passwords

Selfservice

The Passwords Page function is to allow a user to change their login password. Please note that the strength of the password is defined by the security policy of each tenant, the application does not check the strength of the entered password. Use Case ...

Approval Process

Selfservice

Approval is the process of verifying the identity of the user performing the action for which approval has been defined (the process definition takes place at the application administrator level). If the authentication is successful, the action to be approved ...

Emergency Access General Information

Emergency Access

🙇‍♀️ Forgotten Password?   |   🤳 Lost phone with all tokens? Emergency access is an application that provides the possibility to change:  PIN of the vSEC card (Virtual Smart Card) - see more about vSEC cards here. reset the password to the application...

How to submit a feedback or report a bug in MAYI ID platform?

FAQs

The Submit feedback is a feature, that allows users to send emails from the application (Selfservice, Vault, Emergency access and Enrollment) directly to a predefined email address. Use this feature when you encounter weird behaviour in the application or whe...

Login Certificates Problems

Troubleshooting Login

There may be several causes of troubles in login with the certificate. The main groups of troubles are: I don't see the right certificate in the list Possible causes: the certificate was not installed or installed correctly the certificate is incorre...

Emergency Access Phone Number Verification Error

Troubleshooting

There is a step in the Emergency access identity verification process where the user is supposed to insert his full phone number for the verification and request the OTP code to confirm the identity.  If the request fails due to the system error the problem...