Operators Hub

[] Add new user

Do you need to create or invite a new user? You can create new users even in LDAP or just invite a user who already is registered in LDAP.

[] Complete enrollment

Do you need to complete started and not yet finished enrollment on behalf of the user?

[] Create emergency access code

Did the user lose or break all his tokens or can't access his mobile phone/email? Create an emergency access code that allows the user to log in and make all necessary arrangements to enrol new tokens.

[] Show magic questions

Do you need to display the user's answers to verification questions to verify?

[] Authenticate user

Do you need to authenticate a user without using his tokens? This feature allows to use of email or mobile to receive the OTP.

[] Unlock user

Do you need to unlock the user locked in authentication systems?

[] Synchronize user

Do you need to synchronize the user in case his details from AD are not mirrored to MAYI ID? For example after a name change or change of other LDAP attributes?

[/] Enable / Disable user

User is disabled in LDAP in case of long inactivity or some time off? You can enable him with this feature and vice versa.

[] Un-enroll user

Do you need to unenroll the user in case of any troubles with his account? After un-enroll user is going to receive the invitation email to enroll back again.

[] Delete user

Do you need to delete a user? You can delete them only from MAYI ID or even from LDAP if configured.

[] Add a new token

Do you need to add a new token to the user? Some tokens can be added without the user's cooperation.

[] View token detail

Do you need to view the details of the user's token? To display details that are not visible in the tables?

[] Modify existing token

Do you need to make some adjustments to the user's tokens? Some details can be adjusted, like the OTP address for SMS or email tokens.

[] Test of token

Do you need to test the user's token in case of some suspected misbehaviour? For example, the OTP is not received or OTP from mobile applications is not validated? Do the test and check if the token is ok.

[] Disable / enable token

Do you need to disable the user's token? So the user won't be able to use it for the login? You can do it in the feature and of course - vice versa.

[] Delete token

Need to remove a corrupted or compromised token? After deletion, the user can re-enroll the same type (or some types can be deleted without the user's knowledge - see Add new token).

[] Reset token

If the OTP from the token is not verified, there may be a problem with the internal token count being out of sync. You can use this feature to synchronize it back.

[] Unassign token

HW token is broken or user is leaving the position where the token is required? You can unassign the token from the user so it can be assigned to another user.

[] Disable / enable token

Need to temporarily disable a token so it can't be used for login authentication? Or vice versa do you need to enable the disabled token?

[] Compromise token

Has the user lost the HW token or is it irreparably broken? Does the token need to be removed from the inventory so that it can never be returned to the inventory?

[] Reset token

If the OTP from the token is not verified, there may be a problem with the internal token count being out of sync. You can use this feature to synchronize it back.