Complete enrollment

The feature is available only for partially enrolled users - the operator can use it and finish the user's enrollment on behalf of the user. The enrollment process is done by the operator on behalf of the user. In specific cases, it is also possible for the operator from one tenant to enrol the user to another tenant (in case the operator has all requested permissions and privileges defined on the target tenant side).

Create emergency access

Emergency access is a feature that allows an operator to generate a special one-time password (OTP) for a user who has lost all means of authentication using a second factor - for example, a lost mobile phone. The OTP generated in this way has limited validity and gives the user the possibility to log in to the application and perform the necessary actions to register new second-factor authentication methods (for example, registration of new tokens on a new mobile phone, etc.). An emergency access code could be also used as an approval method.

Note: The emergency code can be used to log in as a replacement for a standard OTP or as part of the approval process. Its validity is defined based on a template, BUT this code is deactivated when any of the following operations are performed:

• when the OTP address in the token changes (virtual, SMS, email)
• the new token is enrolled
• the token is activated

Show magic questions

Display the user's magic questions and answers.

Authenticate user

User authentication is a feature that is used by operators to verify the identity of the caller. It consists of sending a specifically generated OTP in a chosen way (for example to a mobile phone) and its return verification during communication with the caller. If the OTP communicated by the user is correct, it can be assumed that he is who he claims to be.

Unlock user

A feature used by the operator to unlock a user account locked in MAYI ID - OTP auth application. Users can lock due to multiple wrong password inputs.

Synchronize user

A feature used by the operator to immediately update of user from external resources (first name, last name, status etc).

Enable/Disable user

A feature used by the operator to enable disabled users or to disable active users in AD.

Un-enroll user

Re-enroll user feature allows the operator to delete enrolled users from the system in case of any problems with user configurations. During the deletion, all user data and enrolled tokens are removed from the database and relevant storage. The user receives an email with information about the link to make a new enrollment.

Delete user

Permanently delete the user from the system and source LDAP as well - depending on admin configuration.

The drawer with the details of the user consists of a header with the details of the user:

• Username - username of the user
• First name - first name of the user
• Last name - last name of the user
• Resource - a resource of user's data (AD)
• Account expiration - expiration date of user's account in resources (AD)
• Last login - date of last login and used authentication method (token)
• Last failed login - date of last failed login
• Last sync - date of last synchronization of user data (with resource)
• Enabled - status of the user (Yes - enabled, No - disabled)
• Password change required - information about password change requirement

The Tokens tab displays a list of the user's registered tokens - see more detail on the User tokens page.

The Contacts tab displays the contact details of the user - see more details on the Contacts page.

The Documents tab displays a list of user's documents uploaded within the enrollment process or later via the Account/Documents page - see more detail on the User documents page.

The Groups & privileges tab displays a list of groups that the user is a member of - see more details on the Groups & Privileges page.

1

This function could be run as a part of the invitation process (see above - Invite new user - Create new user) OR as a stand-alone feature from the Users list in the Operational console - open the Users menu option in the Operational Console menu, switch to Partially enrolled users and use the Complete enrollment menu option from the context menu

2

The first step of enrollment on-behalf form will be displayed.

The content of the form is defined on the administrator level.

3

Fill in all mandatory fields and press the CONTINUE button.

4

The second step of enrollment on-behalf form is displayed. This step contains the enrollment of tokens. Press the ADD NEW TOKEN button [] to select which type of token should be enrolled - see the token enrollment help page

The types of tokens that could be enrolled are defined on the administrator level.

5

Enrol the required number of tokens and press the ENROLL USER button.

6

The user is enrolled in MAYI ID and capable of log-in using the enrolled token.

1

Press the CREATE EMERGENCY
ACCESS button [] within the chosen user from the context menu [].

2

Select the template according to which emergency access OTP is to be created and press the GENERATE button.

• depending on the chosen template the validity in hours or max number of usage counts will be displayed.

The naming of templates depends on the setup of each tenant

3

The OTP will be generated hidden, but by using the HIDE button [] its value can be displayed.

The code can also be viewed in the NATO phonetic transcription for better communication with the users - use the button [] to display the transcription.

The emergency code can be used to log in as a replacement for a standard OTP or as part of the approval process. Its validity is defined based on a template, BUT this code is deactivated when any of the following operations are performed:

when the OTP address in the token changes (virtual, SMS, email)

the new token is enrolled

the token is activated

4

The COPY-TO-CLIPBOARD button [] will then copy the OTP to the clipboard. Also, the expiration date will be displayed.

5

If you want to generate the code again, you can replace the template and repeat the whole process.

1

Press the SHOW MAGIC QUESTIONS button [] within the chosen user from the context menu [].

2

The list of user's magic questions and answers will be displayed.

3

Press the EYE button [] within the chosen question and hold. The eye icon will be changed and the saved answer will be displayed.

1

Press the AUTHENTICATE USER button [] within the chosen user from the context menu [].

2

Select how the OTP is to be delivered and press the NEXT button.

The list of methods is based on contact details filled within the Enrollment process or in the Contact details feature - the feature doesn't use the user's tokens but only contact details like a mobile phone number or email address

3

The system will send the OTP to the user in the selected way.

4

Request the delivered OTP from the user fill it in the OTP field and press the CONFIRM button

5

If the entered OTP is correct the system will display a message about successful authentication of the user.

5

If the entered OTP is not correct, the user is not authenticated. Authentication could be done repeatedly.

1

Press the UNLOCK USER button [] within the chosen user from the context menu [].

2

The application will call MAYI ID - OTP Auth app and reset the number of failed attempts so the user can try to log in again.

1

Press the SYNCHRONIZE USER button [] within the chosen user from the context menu [].

2

The application will call an external AD database, fetch user data (name, surname, status...) and refresh stored data.

1

Press the ENABLE USER button [] or DISABLE USER button [] within the chosen user from the context menu [].

Enable user feature is available for disabled users and Disable user feature is available only for active users

2a

To disable users: the user will be disabled in resource AD - the Enabled status will be set to NO.

Disabled user is forbidden to log in.

2b

To enable users: the user will be disabled in resource AD - the Enabled status will be set to YES.

Enabled users can log in without any restrictions.

1

Press the UN-ENROLL USER button [] within the chosen user from the context menu [].

• The application removes all user details from the system and at the same time all registered tokens from the management systems.
• the user receives an email with information about the link to make a new enrollment

2

Confirm the modal confirmation window by pressing the UNENROLL button.

The part of Un-enroll process is to send the email to the unenrolled user so he can start the enrollment process again.

3

A list of users will be displayed where the Un-enrolled user won't be displayed.

1

Press the DELETE USER button [] within the chosen user and confirm the deletion.

• The application removes all user details from the database and at the same time all registered tokens from the management systems and LDAP system.

2

Confirm the modal confirmation window by pressing the DELETE USER button.

The user can be deleted only from the MAYI ID database or even from LDAP - the level of deletion is configured by the administrator.

3

A list of users will be displayed where the removed user won't be displayed.