Emergency Access General Information
Emergency access is an application that provides the possibility to change the PIN of the vSEC card, reset the password to the application, unblock a blocked user or receive the emergency access OTP for emergencies when the user loses his credentials. During the process, the user's identity is verified using verification flows, which may include sending a One-Time password (OTP) to a mobile phone or email address and entering answers to randomly selected verification questions. If the user's identity is confirmed based on the flow evaluation, the operations that can be performed are displayed.
The following instructions describe the identity verification process using flow, which combines sending a one-time password to a mobile phone and getting OTP from the mobile application.