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MAYI ID End User Documentation

About MAYI ID platform

Latest Release Notes     |     Glossary     |     How to use Help & Documentation ...

Updated 8 months ago by System

Forgotten answers to security questions

Troubleshooting Login

Sometimes it happens that the user forgets the answers to the security questions he/she entered d...

Updated 8 months ago by Documentations

I can't log in

Troubleshooting

If you agree with the statement below, click on the expandable block to find a solution to your i...

Updated 8 months ago by Documentations

Security Questions

Selfservice

Security questions (formerly known as Verification or Magic Questions) and answers serve as an ...

Updated 8 months ago by Documentations

Breaking glass mode

Operations

Description to be addedBreaking glass EPIC: https://rt-zrh-git-001.ad.reist-tele.com/groups/vx/-/...

Updated 9 months ago by System

Audit Logs

Operations Logs

The Audit logs are the part of the Operational console that displays audit logs for all applica...

Updated 11 months ago by Documentations

Login Certificates Problems

Troubleshooting Login

There may be several causes of troubles in login with the certificate. The main groups of trouble...

Updated 1 year ago by Documentations

MAYI ID Token

Selfservice Tokens

Passwordless token is a way of verifying a user's identity by scanning a specially crafted QR t...

Updated 1 year ago by Documentations

Tokens General Information

Selfservice Tokens

Tokens are authentication methods used as a second factor in authenticating a user's identity. ...

Updated 1 year ago by Documentations

Groups & Privileges

Operations Users

The Groups & privileges tab displays a list of groups that the user is a member of. Also, the ope...

Updated 1 year ago by Documentations

Passkey

Selfservice Tokens

Passkeys, the evolution of FIDO2 tokens, are now integrated into multi-factor authentication sy...

Updated 1 year ago by Documentations

Multi Tenant Switching

About MAYI ID platform

Depending on your Contract Tenant configuration User permissions  ... you might be able t...

Updated 1 year ago by Documentations

Lost phone with all tokens

Troubleshooting Selfservice

If the user loses his/her mobile phone, where the tokens are enrolled, it is necessary to block/d...

Updated 1 year ago by Documentations

Sign in page (Login)

Sign in (Login)

Use Case Users can access the MAYI ID system through various authentication methods, inclu...

Updated 1 year ago by System

Google Token (HOTP)

Selfservice Tokens

HMAC-Based One-Time Password - HOTP - token is a way to verify a user's identity using a code g...

Updated 1 year ago by Documentations

MS Authenticator Token (TOTP)

Selfservice Tokens

Time-based One-time Password - TOTP - token is a way to verify a user's identity using a code g...

Updated 1 year ago by Documentations

My Invitations

Selfservice

the My Invitations page contains a list of recruitment invitations that have been sent. The Inv...

Updated 1 year ago by Documentations

Documents

Selfservice

Documents is a part of the Account section where users can upload documents required for regist...

Updated 1 year ago by Documentations

Contact Details

Selfservice

Contact details are part of the application with the overview of the user's information require...

Updated 1 year ago by Documentations

SMS History

Operations Logs

This page is dedicated to auditing SMS history. Users with appropriate privileges can search an...

Updated 1 year ago by Documentations