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Troubleshooting MAYI PAM

Everything in the MAYI PAM is displayed based on the permissions of each entity. So it is possibl...

Updated 2 months ago by Documentations

Exclamation mark on Secret

Troubleshooting MAYI PAM

If a Secret has an exclamation mark on the detail it means that the owner of the Secret template ...

Updated 2 months ago by Documentations

Emergency Access Phone Number Verification Error

Troubleshooting

There is a step in the Emergency access identity verification process where the user is supposed ...

Updated 2 months ago by Documentations

Forgotten Password

Troubleshooting Selfservice

If a user forgets their password, it is easy to reset it. You need to log in to the Emergency Acc...

Updated 2 months ago by Documentations

Lost phone with all tokens

Troubleshooting Selfservice

If the user loses his/her mobile phone, where the tokens are enrolled, it is necessary to block/d...

Updated 2 months ago by Documentations

OTP Token Generating Wrong Codes

Troubleshooting Login

Sometimes the token registered in the mobile app, or a hardware token (for example, of the RSA ke...

Updated 2 months ago by Documentations

Login Certificates Problems

Troubleshooting Login

There may be several causes of troubles in login with the certificate. The main groups of trouble...

Updated 2 months ago by Documentations

Approval Process

Selfservice

Approval is the process of verifying the identity of the user performing the action for which app...

Updated 2 months ago by Documentations

Passwords

Selfservice

The Passwords Page function is to allow a user to change their login password. Please note that...

Updated 2 months ago by Documentations

My Approvals

Selfservice

The My Approvals page contains a list of requests that require users' approval - the page is vi...

Updated 2 months ago by Documentations

My Requests

Selfservice

The My Requests page contains a list of requests for approval that were created based on the us...

Updated 2 months ago by Documentations

My Invitations

Selfservice

the My Invitations page contains a list of recruitment invitations that have been sent. The Inv...

Updated 2 months ago by Documentations

Magic Questions

Selfservice

Magic questions and answers serve as an additional factor for user identity verification alongs...

Updated 2 months ago by Documentations

Documents

Selfservice

Documents is a part of the Account section where users can upload documents required for regist...

Updated 2 months ago by Documentations

Passkey

Selfservice Tokens

Passkeys, the evolution of FIDO2 tokens, are now integrated into multi-factor authentication sy...

Updated 2 months ago by Documentations

Google Token (HOTP)

Selfservice Tokens

HMAC-Based One-Time Password - HOTP - token is a way to verify a user's identity using a code g...

Updated 2 months ago by Documentations

MS Authenticator Token (TOTP)

Selfservice Tokens

Time-based One-time Password - TOTP - token is a way to verify a user's identity using a code g...

Updated 2 months ago by Documentations

MAYI ID Token

Selfservice Tokens

Passwordless token is a way of verifying a user's identity by scanning a specially crafted QR t...

Updated 2 months ago by Documentations

Tokens General Information

Selfservice Tokens

Tokens are authentication methods used as a second factor in authenticating a user's identity. ...

Updated 2 months ago by Documentations

TOTP Physical Token

Selfservice Tokens

Physical Time-Based One-Time Password - TOTP - token is a way to verify a user's identity usi...

Updated 2 months ago by Documentations