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Can't see the Folder content

Troubleshooting MAYI PAM

Everything in the MAYI PAM is displayed based on the permissions of each entity. So it is possibl...

Updated 5 months ago by Documentations

Exclamation mark on Secret

Troubleshooting MAYI PAM

If a Secret has an exclamation mark on the detail it means that the owner of the Secret template ...

Updated 5 months ago by Documentations

Emergency Access Phone Number Verification Error

Troubleshooting

There is a step in the Emergency access identity verification process where the user is supposed ...

Updated 5 months ago by Documentations

OTP Token Generating Wrong Codes

Troubleshooting Login

Sometimes the token registered in the mobile app, or a hardware token (for example, of the RSA ke...

Updated 5 months ago by Documentations

TOTP Physical Token

Selfservice Tokens

Physical Time-Based One-Time Password - TOTP - token is a way to verify a user's identity usi...

Updated 5 months ago by Documentations

HOTP Physical Token

Selfservice Tokens

Physical HMAC-Based One-Time Password - HOTP - token is a way to verify a user's identity usi...

Updated 5 months ago by Documentations

Display User Details

Operational Console Users

Display user detail allows the operator to display all the necessary details needed for the overa...

Updated 5 months ago by Documentations

Account General Information

Selfservice

The Account section includes basic information about the user. A list of Tokens as authenticati...

Updated 6 months ago by Documentations

🛠️ Company Default Dashboard

Dashboard

With appropriate privileges, you can set any published Dashboard as a Company default dashboard. ...

Updated 9 months ago by Documentations

Can't launch Connection

Troubleshooting MAYI PAM

Sometimes it happens that a connection is invalidated, and cannot be started, and marks appear in...

Updated 9 months ago by Documentations

Can't create root folder

Troubleshooting MAYI PAM

If the user needs to create a root folder in the folder structure, no matter if it is on Secrets ...

Updated 9 months ago by Documentations

Missing Secrets or Folders

Troubleshooting MAYI PAM

Sometimes a user may stop seeing secrets in folders where they are used to seeing them. Or the fo...

Updated 9 months ago by Documentations

🛠️ Login failed - OTP not working properly

Troubleshooting Selfservice

The OTP might not work for multiple reasons, here is a non exhaustive list : User might not ...

Updated 9 months ago by Documentations

Can't Enroll the Second SMS Token

Troubleshooting Selfservice

Sometimes the user may want to register another SMS token on their backup mobile phone. The total...

Updated 9 months ago by Documentations

How to install the certificate

Sign in (Login)

The following instructions describe how to install a certificate on the Windows operating system....

Updated 9 months ago by Documentations