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Documents
The Documents is a tab that displays the user's documents uploaded via the Account section of Sel...
🛠️ Remote Gateway - Connection failed
The user might not be able to connect to the remote gateway for few reason : If the error is i...
Error when starting the agent
Sometimes it may happen that the starting of the agent within launching the connection or the lau...
Can't create subfolder
If the user needs to create subfolders within the root folder or any other folder, he needs the c...
Can't see the Secret detail
Everything in the MAYI PAM is displayed based on the permissions of each entity. So a user may ha...
Can't see the Folder content
Everything in the MAYI PAM is displayed based on the permissions of each entity. So it is possibl...
Exclamation mark on Secret
If a Secret has an exclamation mark on the detail it means that the owner of the Secret template ...
Emergency Access Phone Number Verification Error
There is a step in the Emergency access identity verification process where the user is supposed ...
OTP Token Generating Wrong Codes
Sometimes the token registered in the mobile app, or a hardware token (for example, of the RSA ke...
TOTP Physical Token
Physical Time-Based One-Time Password - TOTP - token is a way to verify a user's identity usi...
HOTP Physical Token
Physical HMAC-Based One-Time Password - HOTP - token is a way to verify a user's identity usi...
Account General Information
The Account section includes basic information about the user. A list of Tokens as authenticati...
🛠️ Company Default Dashboard
With appropriate privileges, you can set any published Dashboard as a Company default dashboard. ...
Can't launch Connection
Sometimes it happens that a connection is invalidated, and cannot be started, and marks appear in...
Can't create root folder
If the user needs to create a root folder in the folder structure, no matter if it is on Secrets ...
Missing Secrets or Folders
Sometimes a user may stop seeing secrets in folders where they are used to seeing them. Or the fo...
🛠️ Login failed - OTP not working properly
The OTP might not work for multiple reasons, here is a non exhaustive list : User might not ...
Can't Enroll the Second SMS Token
Sometimes the user may want to register another SMS token on their backup mobile phone. The total...
How to install the certificate
The following instructions describe how to install a certificate on the Windows operating system....