Selfservice
Lost phone with all tokens
If the user loses his/her mobile phone, where the tokens are enrolled, it is necessary to block/d...
Forgotten Password
If a user forgets their password, it is easy to reset it. You need to log in to the Emergency Acc...
Can't Enroll the Second SMS Token
Sometimes the user may want to register another SMS token on their backup mobile phone. The total...
🛠️ Login failed - OTP not working properly
The OTP might not work for multiple reasons, here is a non exhaustive list : User might not ...