Troubleshooting

There may be several causes of troubles in login with the certificate. The main groups of trouble...

Sometimes it happens that the user forgets the answers to the magic questions he/she entered duri...

Sometimes the token registered in the mobile app, or a hardware token (for example, of the RSA ke...

If the user loses his/her mobile phone, where the tokens are enrolled, it is necessary to block/d...

If a user forgets their password, it is easy to reset it. You need to log in to the Emergency Acc...

Sometimes the user may want to register another SMS token on their backup mobile phone. The total...

The OTP might not work for multiple reasons, here is a non exhaustive list : User might not ...

If a Secret has an exclamation mark on the detail it means that the owner of the Secret template ...

Everything in the MAYI PAM is displayed based on the permissions of each entity. So a user may ha...

Everything in the MAYI PAM is displayed based on the permissions of each entity. So it is possibl...

Sometimes a user may stop seeing secrets in folders where they are used to seeing them. Or the fo...

If the user needs to create subfolders within the root folder or any other folder, he needs the c...

If the user needs to create a root folder in the folder structure, no matter if it is on Secrets ...

Sometimes it happens that a connection is invalidated, and cannot be started, and marks appear in...

Sometimes it may happen that the starting of the agent within launching the connection or the lau...

The user might not be able to connect to the remote gateway for few reason : If the error is i...