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MAYI CLM

Troubleshooting

Certificate lifecycle management (CLM) is formerly known as Certificate Management and Automation  System (CMAS)

Login

Troubleshooting

Users General Information

Operations Users

The Users contains the List of users and displays all enrolled users of a specific tenant. Also, the list of partially enrolled users (where the enrollment was started but is still not finished) can be displayed. Use Case  Operators can manage user acc...

Selfservice

The Selfservice is a user portal that allows users to manage their contact details, their passwords and authentication methods likes tokens, or security questions. Use Case: The Selfservice portal empowers users to manage their personal information and acc...

Password
1
Contact details
1
Tokens
1
Documents
Verification Questions
Approvals
Invitations
Requests
Change password
1

Display User Details

Operations Users

Display user detail allows the operator to display all the necessary details needed for the overall view of each user. Available actions for users with appropriate privileges: Complete enrollment The feature is available only for parti...

Operations

The Operational Console is the part of the application that exclusively serves the needs of each tenant's help desk operators or user administrators. It contains functions that allow you to authenticate users, view user details, register login tokens, delete u...

Admin
Operator
Users
Devices
AAD Management
Audit Logs

User Tokens General Information & Management

Operations Users

The Tokens tab is part of user token management which is a feature that allows an operator to manage tokens used as a second factor in authenticating a user's identity. There are a variety of token types that an operator can enrol on behalf of each user, from ...

Troubleshooting

SMS Token

Operations Users

SMS token is a way of verifying the user's identity using an SMS message. If the user has enrolled this token, when asked to enter the one-time password (OTP) when logging into the application, the user receives an SMS with OTP that needs to be entered into th...

Email Token

Operations Users

An email token is a way of verifying the user's identity using an email message. If the user has enrolled this token, when asked to enter the one-time password (OTP) when logging into the application, the user receives an email with OTP that needs to be entere...

HOTP Token

Operations Users

Physical HMAC-Based One-Time Password - HOTP - token is a way to verify a user's identity using a code generated, similar to a virtual HOTP token, but in the physical device. If the user has enrolled this token, when asked to enter the one-time-password (O...

TOTP Token

Operations Users

Physical Time-Based One-Time Password - TOTP - token is a way to verify a user's identity using a code generated, similar to virtual TOTP tokens, but in the physical device. If the user has enrolled this token, when asked to enter the one-time password (OT...

Contacts

Operations Users

The Contacts tab displays the user's contact details uploaded during the enrollment process or on the Selfservice/Account/Contact Details page. Some data may be obscured - these are user fields configured as sensitive. The scope of contact details is defined o...

Documents

Operations Users

The Documents is a tab that displays the user's documents uploaded via the Account section of Selfservice where the user can upload documents required for registration to the system, or required for further work in the application or other systems. Available ...

Groups & Privileges

Operations Users

The Groups & privileges tab displays a list of groups that the user is a member of. Also, the operator can display relevant privileges for every group. Use Case Operators can view and modify the groups a user belongs to and their associated privileges, f...

HW Tokens

Operations Devices

The HW tokens are the part of the application that exclusively serves the needs of management of HW (physical) tokens for each tenant. Available actions for users with appropriate privileges: Unassign token Unassign the token from the ...

vSEC Devices

Operations Devices

All vSEC devices were completely decomissioned in Summer 25 Update. The vSEC devices is the part of the application that exclusively serves the needs of the management of vSEC cards. Available actions for users with appropriate privileges: List ...

vSEC Cards

Operations Devices

All vSEC devices were completely decomissioned in Summer 25 Update. The vSEC cards is the part of the application that exclusively serves the needs of management of vSEC cards. Available actions for user with appropriate privileges: List of vSEC...