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🙇‍♀️ Forgotten Password?   |   🤳 Lost phone with all tokens? Emergency access is an application that provides the possibility to change:  PIN of the vSEC card (Virtual Smart Card) - see more about vSEC cards here. reset the password to the application...

Top bar (horizontal menu)   Tenant list Alerts list Contextual help Profile About MAYI ID Tenant listA place to switch between your Tenants. More about this feature. Alerts listList of all alerts and warnin...

When coming back to MAYI ID platform you can set which page you will land after the Signin in.You can select specific page or specific tab within the page as default landing page. Bookmarks feature has been requested by our pro users.

MAYI ID platform Due to nature and content of MAYI ID, it is used mostly on desktop devices (laptops to large monitors). However, user interface is responsive to certain degree, and has breakpoints that allow displaying content from large monitors to tablets....

If you are NOT logged in You can see content that is publicly available, which is most of the content. See types of content below. If you are logged in  Once logged in, what you see on this Help & Documentation portal depends on: What are the setting...

MAYI ID platform MAYI ID interface is currently localised into these languages: English French German Czech Italian Default language is selected based on your browser and OS settings. Switching between languages is available via profile...

Depending on your Contract Tenant configuration User permissions  ... you might be able to switch between multiple tenants within MAYI ID. If so, you can see a list of deployed tenants to choose from in the top navigation bar. You will also have a "hom...

The Submit feedback is a feature, that allows users to send emails from the application (Selfservice, Vault, Emergency access and Enrollment) directly to a predefined email address. Use this feature when you encounter weird behaviour in the application or whe...

There may be several causes of troubles in login with the certificate. The main groups of troubles are: I don't see the right certificate in the list Possible causes: the certificate was not installed or installed correctly the certificate is incorre...

There is a step in the Emergency access identity verification process where the user is supposed to insert his full phone number for the verification and request the OTP code to confirm the identity.  If the request fails due to the system error the problem...

All documents uploaded by the user during the enrollment process or at any later time via the Selfservice portal can be found in the Selfservice portal in the Account section on the Documents tab. How to display current files or upload new files ...

If the user loses his/her mobile phone, where the tokens are enrolled, it is necessary to block/delete the enrolled tokens in the application for security reasons, so that they cannot be used to log in by an unauthorized person. The user can proceed in two ...

Sometimes it happens that the user forgets the answers to the magic questions he/she entered during the registration process. In this case, it is possible to log into the MAYI ID Selfservice portal, go to the Account section and choose the Magic questions - th...

If a user forgets their password, it is easy to reset it. You need to log in to the Emergency Access app, go through identity verification using your mobile phone or email address and set your password again. Follow these steps: Launch the Emergency Access...

Sometimes the user may want to register another SMS token on their backup mobile phone. The total number of tokens of the same type that can be registered is set at the administrator level. If the user has more than one mobile phone, he can register a differen...

Sometimes the token registered in the mobile app, or a hardware token (for example, of the RSA key type) and the token stored in the MAYI ID may be not synchronized. The situation is manifested by the fact that the OTP generated in the token is not accepted as...

If a Secret has an exclamation mark on the detail it means that the owner of the Secret template adds a new field which was set as Required and as the value for this field is required, the Secret must be aligned. The owner of the Secret (or user with WRITE ...

Everything in the MAYI PAM is displayed based on the permissions of each entity. So a user may have access to a folder so that he can see its contents, for example, a list of secrets, but no longer has permission to see the details of those secrets. If this si...

Everything in the MAYI PAM is displayed based on the permissions of each entity. So it is possible that a user has access to a folder but can not see the content. If this situation occurs, the user will see a message about insufficient permissions in place of ...

Sometimes a user may stop seeing secrets in folders where they are used to seeing them. Or the folders themselves disappear from the folder tree. There can be several reasons for this situation: a user with relevant permissions on the secret has changed ...