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Release Notes

About MAYI ID platform

Latest Releases 2025 July 15, 2025 Enrollment — Security questions flow unification Adding ...

Updated 1 week ago by Documentations

Emergency Access General Information

Emergency Access

🙇‍♀️ Forgotten Password?   |   🤳 Lost phone with all tokens? Emergency access is an applicat...

Updated 1 week ago by Documentations

Dashboard General Information

Dashboard

The Dashboard is the part of the application that displays predefined sets of data, application l...

Updated 3 weeks ago by System

Enrollment

Onboarding & Enrollment

Enrollment is a process that allows a user to register with the MAYI ID system and use the servic...

Updated 4 weeks ago by System

MAYI ID End User Documentation

About MAYI ID platform

Latest Release Notes     |     Glossary     |     How to use Help & Documentation ...

Updated 1 month ago by System

Users General Information

Operational Console Users

The Users contains the List of users and displays all enrolled users of a specific tenant. Also...

Updated 1 month ago by Documentations

Display User Details

Operational Console Users

Display user detail allows the operator to display all the necessary details needed for the overa...

Updated 1 month ago by Documentations

Forgotten answers to security questions

Troubleshooting Login

Sometimes it happens that the user forgets the answers to the security questions he/she entered d...

Updated 1 month ago by Documentations

I can't log in

Troubleshooting

If you agree with the statement below, click on the expandable block to find a solution to your i...

Updated 1 month ago by Documentations

Security Questions

Selfservice

Security questions (formerly known as Verification or Magic Questions) and answers serve as an ...

Updated 1 month ago by Documentations

Breaking glass mode

Operational Console

Description to be addedBreaking glass EPIC: https://rt-zrh-git-001.ad.reist-tele.com/groups/vx/-/...

Updated 1 month ago by System

Glossary

About MAYI ID platform

This is a glossary of terms, used on MAYI ID related sites, materials and systems. A ...

Updated 1 month ago by System

Navigation in MAYI ID

About MAYI ID platform

Top bar (horizontal menu)   Tenant list Alerts list Con...

Updated 3 months ago by Documentations

Audit Logs

Operational Console Logs

The Audit logs are the part of the Operational console that displays audit logs for all applica...

Updated 3 months ago by Documentations

Login Certificates Problems

Troubleshooting Login

There may be several causes of troubles in login with the certificate. The main groups of trouble...

Updated 4 months ago by Documentations

Forgotten Password

Troubleshooting Selfservice

If a user forgets their password, it is easy to reset it. You need to log in to the Emergency Acc...

Updated 4 months ago by Documentations

MAYI ID Token

Selfservice Tokens

Passwordless token is a way of verifying a user's identity by scanning a specially crafted QR t...

Updated 5 months ago by Documentations

Tokens General Information

Selfservice Tokens

Tokens are authentication methods used as a second factor in authenticating a user's identity. ...

Updated 5 months ago by Documentations

Groups & Privileges

Operational Console Users

The Groups & privileges tab displays a list of groups that the user is a member of. Also, the ope...

Updated 5 months ago by Documentations

User Tokens General Information & Management

Operational Console Users

The Tokens tab is part of user token management which is a feature that allows an operator to man...

Updated 5 months ago by Documentations