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There may be several causes of troubles in login with the certificate. The main groups of troubles are: I don't see the right certificate in the list Possible causes: the certificate was not installed or installed correctly the certificate is incorre...

There is a step in the Emergency access identity verification process where the user is supposed to insert his full phone number for the verification and request the OTP code to confirm the identity.  If the request fails due to the system error the problem...

All documents uploaded by the user during the enrollment process or at any later time via the Selfservice portal can be found in the Selfservice portal in the Account section on the Documents tab. How to display current files or upload new files ...

If the user loses his/her mobile phone, where the tokens are enrolled, it is necessary to block/delete the enrolled tokens in the application for security reasons, so that they cannot be used to log in by an unauthorized person. The user can proceed in two ...

Sometimes it happens that the user forgets the answers to the magic questions he/she entered during the registration process. In this case, it is possible to log into the MAYI ID Selfservice portal, go to the Account section and choose the Magic questions - th...

If a user forgets their password, it is easy to reset it. You need to log in to the Emergency Access app, go through identity verification using your mobile phone or email address and set your password again. Follow these steps: Launch the Emergency Access...

Sometimes the user may want to register another SMS token on their backup mobile phone. The total number of tokens of the same type that can be registered is set at the administrator level. If the user has more than one mobile phone, he can register a differen...

Sometimes the token registered in the mobile app, or a hardware token (for example, of the RSA key type) and the token stored in the MAYI ID may be not synchronized. The situation is manifested by the fact that the OTP generated in the token is not accepted as...

If a Secret has an exclamation mark on the detail it means that the owner of the Secret template adds a new field which was set as Required and as the value for this field is required, the Secret must be aligned. The owner of the Secret (or user with WRITE ...

Everything in the MAYI PAM is displayed based on the permissions of each entity. So a user may have access to a folder so that he can see its contents, for example, a list of secrets, but no longer has permission to see the details of those secrets. If this si...

Everything in the MAYI PAM is displayed based on the permissions of each entity. So it is possible that a user has access to a folder but can not see the content. If this situation occurs, the user will see a message about insufficient permissions in place of ...

Sometimes a user may stop seeing secrets in folders where they are used to seeing them. Or the folders themselves disappear from the folder tree. There can be several reasons for this situation: a user with relevant permissions on the secret has changed ...

If the user needs to create subfolders within the root folder or any other folder, he needs the create_subfolder permission set on that root folder. How to modify permissions on the target folder 1 Select the folder where the permissions sho...

If the user needs to create a root folder in the folder structure, no matter if it is on Secrets or Connections he needs the privilege to do that. There are two privileges for creating root folders: CREATE_ROOT_FOLDER for folder in Secrets view CREATE_CO...

Sometimes it happens that a connection is invalidated, and cannot be started, and marks appear in the details pointing to some irregularities that cause the connection to not work. The following is a list of situations that can cause: Invalid Launcher - ...

Sometimes it may happen that the starting of the agent within launching the connection or the launcher directly from the secret will take longer than the set validity of the identification token due to the start of the agent. If this happens you may get this e...

With appropriate privileges, you can set any published Dashboard as a Company default dashboard. You can achieve that by editing the dashboard and enabling the company default switcher.  The company default dashboard will only be used if a user in your compan...

This documentation portal is designed to be a lightweight, yet powerful tool, for any user working with the MAYI ID ecosystem. The main navigation is done by the top bar: You can access the Intro page by clicking the left part, which points in cardinal dire...

2025 2024 December 17, 2024 ANT ID to MAYI ID Rebranding ANT ID is now MAYI ID. Due to a trademark challenge, we’ve rebranded to better reflect our vision and values. Our new brand identity reflects our commitment to transparency, innovation, and securit...

If you agree with the statement below, click on the expandable block to find a solution to your issue. If you need further assistance, please contact Partner Support or reach out to our Support Team here: support@antid.swiss  Application log-in problems I ...