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Magic Questions


Magic questions and answers serve as an additional factor for user identity verification alongside, for example, a one-time password sent to a mobile phone. Answers can be added, changed and deleted at any time. There is always a minimum number of answers that each user must record in order for the functionality to be usable. - Otherwise, the application will not allow changes to be saved. 

Available actions for userusers with appropriate privileges:

Create a new Q&A


Selecting a new question and entering the answer.

Change an existing Q&A


Changing an existing answer for a selected question.

Remove existing Q&A


Removing the selected question and answer.

Show hidden answer


Display a hidden answer.


Create a new question and answer

1

Open the Selfservice, go to the Account section and open the Magic questions tab

2

Press the NEW QUESTION [  ] button on the right side of the screen.

  • Note:The button is available only when there is at least one question that could be added.

3

The Add questionsQuestions modal window is opened.

4

Select Question from the Question box.

  • Note:The questions are defined on the administrator level in the Admin console app

5

Write Answer.

  • Note: someSome questions may have a minimum answer length. In this case, a warning message will be displayed if the answer is not long enough.

6

Press the SAVE button to save the question and answer


Changing an existing answer

1

Open the Selfservice, go to the Account section and open the Magic questions tab

2

Press the EDIT button [  ] within the chosen question from the context menu [  ].

3

Change your answer.

  • Note: eachEach answer can have a defined minimum number of characters.

4

Press the SAVE button to save the answer.


Removing question

1

Open the Selfservice, go to the Account section and open the Magic questions tab

2

Press the DELETE button [  ] within the chosen question from the context menu [  ].

3

Press the DELETE button on the confirmation modal window.

4

The question is removed from the list of questions.

  • Note: theThe question could be added again.


Show hidden answer

1

Open the Selfservice, go to the Account section and open the Magic questions tab

2

Press the EYE button [  ] within the chosen question and hold. The eye icon will be changed and the saved answer will be displayed.
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