Complete enrollment

The feature available only for partially enrolled users - operator can use it and finish user's enrollemnt on behalf of user. Enrollment process done by operator on behalf of the user. In specific cases it is also possible for the operator from one tenant to enroll user to another tenant (in case that operator has all requested permissions and privileges defined on the target tenant side).

Create emergency access

Emergency access is a feature that allows an operator to generate a special one-time-password (OTP) for a user who has lost all means of authentication using a second factor - for example, a lost mobile phone. The OTP generated in this way has a limited validity and gives the user the possibility to log in to the application and perform the necessary actions to register new second factor authentication methods (for example, registration of new tokens on a new mobile phone, etc.). Emergency access code could be also used as an approval method.

Note: The emergency code can be used to log in as a replacement for a standard OTP or as part of the approval process. Its validity is defined based on a template, BUT this code is deactivated when any of the following operations are performed:

• when the OTP address in the token changes (virtual, sms, email)
• the new token is enrolled
• the token is activated

Show magic questions

Display user's magic questions and answers.

Authenticate user

The user authentication is a feature that is used by operators to verify the identity of the caller. It consists in sending a specifically generated OTP in a chosen way (for example to a mobile phone) and its return verification during communication with the caller. If the OTP communicated by the user is correct, it can be assumed that he is who he claims to be.

Unlock user

Feature used by operator to unlock user account locked in ANT ID - OTP auth application. User can lock due to multiple wrong password input.

Synchronize user

Feature used by operator to immediate update of user from external resource (first name, last name, status and etc).

Enable/Disable user

  /  

Feature used by operator to enable disabled user or to disable active user in AD.

Un-enroll user

Re-enroll user feature allows operator to delete enrolled user from the system in case of any problems with users configurations. During the deletion all user data and enrolled tokens are removed from database and relevant storages. The user receives an email with information about the link to make a new enrollment.

Delete user

Permanently delete user from the system and from source LDAP as well - depending on admins configuration.

The drawer with the detail of the user consists of header with the details of the user:

• Username  - username of the user
• First name  - first name of the user
• Last name  - last name of the user
• Resource  - resource of user's data (AD)
• Account expiration  - expiration date of user's account in resources (AD)
• Last login  - date of last login and used authentication method (token)
• Last failed login  - date of last failed login
• Last sync  - date of last synchronization of user data (with resource)
• Enabled  - status of the user (Yes - enabled, No - disabled)
• Password change required  - information about password change requirement

The The Tokens  tab displays list of user's registered tokens - see more detail on on User tokens page.

The The Contacts  tab display a contact details of the user - see more details on on Contacts  page.

The The Documents  tab displays a list of user's documents uploaded within the enrollment process or later via Account/Documents page - see more detail on on User documents page.

The The Groups & privileges  tab displays a list of groups that the user is member of - see more details on on Groups & privilegs page.

1

This function could be run as a part of of invitation process (see above -  Invite new user - Create new user) OR as s stand-alone feature from the Users list in Operational console - open the the Users  menu option in the the Operational Console  menu, switch to to Partially enrolled enrolled users and use the the Complete enrollment  menu option from context menu

2

The first step of enrollment on-behalf form will be displayed.

The content of the form is defined on the administrator level.

3

Fill all mandatory fields and press press CONTINUE  button.

4

The second step of enrollment on-behalf form is displayed. This step contains enrollment of tokens. Press the the ADD NEW TOKEN  button [    ] to select which type of token shold be enrolled - see the the token enrollment help page

The types of tokens that could be enrolled are defined on the administrator level.

5

Enroll required number of tokens and press press ENROLL USER  button.

6

The user is enrolled in ANT ID and capable to log-in using the enrolled token.

1

Press the the CREATE EMERGENCY ACCESS ACCESS button [    ] within the chosen user from the context menu [    ].

2

Select the template according to which emergency acces OTP is to be created and press the the GENERATE  button.

• depending on chosen template the validity in hours or max number of usage count will be displayed.
• note: the naming of templates depends on the setup of each tenant

3

The OTP will be generated hidden, but by using the the HIDE HIDE button button 

[    ] its value can be displayed.

The code can also be viewed in the the NATO phonetic transcription  for better communication with the users - use the button [    ] to display the transcription.

• Note: The emergency code can be used to log in as a replacement for a standard OTP or as part of the approval process. Its validity is defined based on a template, BUT this code is deactivated when any of the following operations are performed:
• when the OTP address in the token changes (virtual, sms, email)
• the new token is enrolled
• the token is activated

4

The The COPY-TO-CLIPBOARD  button [    ] will then copy the OTP to the clipboard. Also the expiration date will be displayed.

5

If you want to generate the code again, you can replace the template and repeat the whole process again.

1

Press the the SHOW MAGIC QUESTIONS QUESTIONS button [    ] within the chosen user from the context menu [    ].

2

The list of user's magic questions and answers will be displayed.

3

Press the the EYE  button [    ] within the chosen question and hold. The eye icon will be changed and the saved answer will be displayed.

1

Press the the AUTHENTICATE USER USER button [    ] within the chosen user from the context menu [    ].

2

Select how the OTP is to be delivered and press press NEXT  button.

The list of methods is based on contact details filled within Enrollment process or in Contact details  feature - the feature doesn't use the user's tokens but only contact details like mobile phone number or email address

3

The system will send the OTP to the user in the selected way.

4

Request the delivered OTP from the user and fill it to the OTP field and press press CONFIRM  button

5

If the entered OTP is correct the system will display a message about successful authentication of the user.

5

If the entered otp is not correct, the user is not authenticated. Authentication could be done repeatedly.

1

Press the the UNLOCK USER USER button [    ] within the chosen user from the context menu [    ].

2

The application will call ANT ID - OTP Auth app and reset the number of failed attempts so the user can try to log-in again.

1

Press the the SYNCHRONIZE USER USER button [    ] within the chosen user from the context menu [    ].

2

The application will call external AD database, fetch user data (name, surname, status...) and refresh stored data.

1

Press the the ENABLE USER USER button [    ] or or DISABLE USER USER button [    ] within the chosen user from the context menu [    ].

Enable user feature is available for disabled user and and Disable user  feature is available only for active users

2a

For For disable  user: the user will be disabled in resource AD - the the Enabled  status will be set to to NO.

Disabled user is forbidden to log-in.

2b

For For enable  user: the user will be disabled in resource AD - the the Enabled  status will be set to to YES.

Enabled user can log-in without any restrictions.

1

Press the the UN-ENROLL USER USER button [    ] within the chosen user from the context menu [    ].

• The application removes all user details from the system and at the same time all registered tokens from the management systems.
• the user receives an email with information about the link to make a new enrollment

2

Confirm the modal confirmation modal window by pressing pressing UNENROLL  button.

The part of un-enroll process is to send the email to unenrolled user so he can start the enrollment process again.

3

List of users will be displayed where the un-enrolled user won't be displayed.

1

Press the the DELETE USER USER button [    ] within the chosen user and confirm the deletion.

• The application removes all user details from the database and at the same time all registered tokens from the management systems and LDAP system.

2

Confirm the modal confirmation modal window by pressing pressing DELETE USER  button.

The user can be deleted only from ANT ID database or even from LDAP - the level of deletion is configured by the administrator.

3

List of users will be displayed where the removed user won't be displayed.