Emergency Access General Information

Emergency access is an application that provides the possibility to change the PIN of the vSEC card, reset the password to the application, or unblock a blocked user or to receive the emergency access OTP for emergency situations when user losts his credentials. During the process, the user's identity is verified using verification flows, which may include sending an One-Time password (OTP) to a mobile phone or email address and entering answers to randomly selected verification questions. If the user's identity is confirmed based on the flow evaluation, the operations that can be performed are displayed.

The following instructions describe the identity verification process using flow, which combines sending an one-time-password to a mobile phone and getting OTP from mobile application.