Login Certificates Problems

There may be several causes of troubles in login with the certificate. The main groups of troubles are:

I don't see the right certificate in the list

Possible causes:

• the certificate was not installed or installed correctly
• the certificate is incorrectly installed - the wrong save location was chosen during installation
• on Linux OS -> certificate needs to be installed directly into the browser

How to fix it:

• Try to reinstall the certificate - see see How to install the certificate

A crash occurs within the login

Possible causes:

• the wrong certificate was selected - use another certificate
• the wrong certificate - try to reinstall the certificate

How to fix it:

• Search for the right certificate and repeat the login operation
• Try to reinstall the certificate - see see How to install the certificate

Certificate authentication failed

Possible causes:

• your AD account is disabled

How to fix it:

• Contact your administrator or operator and report the inability to login