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Magic Questions


Magic questions and answers serve as an additional factor for user identity verification alongside, for example, a one-time password sent to a mobile phone. Answers can be added, changed and deleted at any time. There is always a minimum number of answers that each user must record in order for the functionality to be usable. - Otherwise, the application will not allow changes to be saved. 


Available actions for user with appropriate privileges:

Create a new Q&A


Selecting a new question and entering the answer.

Change an existing Q&A


Changing an existing answer for a selected question.

Remove existing Q&A


Removing the selected question and answer.

Show hidden answer


Display a hidden answer.


Create a new question and answer

1

Open the Selfservice, go to the Account section and open the Magic questions tab

2

Press the NEW QUESTION [  ] button on the right side of the screen.

    Note: button is available only when there is at least one question that could be added.

    3

    The Add questions modal window is opened.

    4

    Select Question from the Question box.

      Note: questions are defined on the administrator level in Admin console app

      5

      Write Answer.

        Note: some questions may have a minimum answer length. In this case, a warning message will be displayed if the answer is not long enough.

        6

        Press SAVE button to save the question and answer




        Changing an existing answer

        1

        Open the Selfservice, go to the Account section and open the Magic questions tab

        2

        Press the EDIT button [  ] within the chosen question from context menu [  ].

        3

        Change your answer.

          Note: each answer can have a defined minimum number of characters.

          4

          Press the SAVE button to save the answer.




          Removing question

          1

          Open the Selfservice, go to the Account section and open the Magic questions tab

          2

          Press the DELETE button [  ] within the chosen question from context menu [  ].

          3

          Press DELETE button on confirmation modal window.

          4

          The question is removed from the list of questions.

            Note: the question could be added again.




            Show hidden answer

            1

            Open the Selfservice, go to the Account section and open the Magic questions tab

            2

            Press the EYE button [  ] within the chosen question and hold. The eye icon will be changed and the saved answer will be displayed.

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